My FAQs: Answering Common Customer Questions

What This Page Does

FAQs add a question-and-answer section to your shop page. When “Do you offer local pickup?” or “Are your products nut-free?” is answered right there, customers shop with confidence and your inbox stops filling up with the same questions.

Adding FAQs

1. Go to Store Settings → My Store and open FAQs on the Details tab.
2. Press Add FAQ.
3. Type the question the way a customer would actually ask it, then a friendly, plain-English answer.
4. Drag your FAQs into the order you want.

FAQs save as you go, so there is no Save All to press.

Prefer a page of their own? Store Settings → My FAQs opens the same FAQs in the same editor.

FAQ Ideas

• Bakers: “Do you accommodate allergies?” · “Can I place a custom order?” · “How far ahead do I need to order?”
• Jams and preserves: “How long does it keep once opened?” · “Do you use pectin?”
• Produce and honey: “Where is your farm?” · “Is it raw?” · “Do you offer a weekly box?”
• Everyone: “When and where is pickup?” · “What is your refund policy?” · “Do you ship?”