Payment: Getting Paid
Chapters
How You Get Paid
Customers pay at checkout and the money goes to your own Stripe account. We never hold it. Stripe then pays it out to your bank.
Connect Stripe first — Until Stripe is connected, your shop can’t take online orders. Shoppers can still browse, but your shop shows Orders Closed and there are no Add to cart buttons. You’ll see an orange banner on your dashboard until it is done.
Connecting Stripe
- Go to Store Settings → Payment.
- Open the Stripe row and press Connect with Stripe.
- Stripe asks a few questions about you and your bank.
- As soon as you finish, your shop opens for orders. No waiting on us.
Choosing When You Are Paid
You choose how often Stripe pays you. In your Stripe dashboard, set your payout schedule to daily, weekly or monthly, whatever suits the way you run your business.
Keep a Little in Stripe for Refunds
If you ever refund a customer, the money comes out of your Stripe balance. If there isn’t enough there to cover it, the refund won’t go through. Leaving a small cushion in Stripe, or choosing a less frequent payout schedule, means a refund always works when you need it.
Troubleshooting
- Stripe is connected but your shop still says closed? Check Store Status on My Store. You may be set to taking a break.
- If you ever disconnect Stripe, your shop closes to orders straight away. Connect it again to reopen.
- Something still not right? Open a ticket in Admin Support.
