Custom Orders: Handling Special Requests
What This Page Does
Custom Orders let customers fill out your form, or a step-by-step wizard, to ask for exactly what they want: a wedding cake, a gift box, a bulk order. You review it, send a quote, and they pay.
Requests land on the Custom Orders tab at the top of your Orders page.
Maker and Bloom.
Setting Up a Custom Order Product
- Go to Products and add (or open) a product.
- Under What kind of product is this?, choose Made to order.
- Build your form: add the questions you need answered (flavors, sizes, inscription, date needed, allergies, file uploads). Name, email and phone are collected for you.
- Choose how to price it: quote only, a fixed price, or a price that builds from the options they pick.
- Choose the standard form (all questions at once) or the wizard (one at a time, lovely for big emotional orders like wedding cakes).
- Press Save Product.
Customers fill it in right on your shop page, without leaving it.
Ask Bea — Open Bea on the product and say “help me set up custom orders”. She’ll walk you through the whole thing.
Answering a Request
You get an email when a request comes in. Open it from the Custom Orders tab to see their answers, any uploaded files and the date they need it, then choose:
- Send Quote — your price and how long they have to pay. They get an invoice email with a payment link.
- Ask for More Info — send a question. They reply from the email, no login needed.
- Decline — with an optional note.
Once they pay, it becomes a confirmed order.
Invoicing Someone Without a Request
A quote always answers a request the customer started. For a regular you have already talked to, use Add New Order instead: build the order, leave it Pending payment, and email them the payment link.
Common Uses
- Wedding and event cakes
- Bulk orders, like a dozen jars for a corporate gift
- Seasonal made-to-order items: Thanksgiving pies, holiday cookie boxes
- Dietary versions of a standard product
