Admin Support: Getting Help From Our Team

Ways to Get Help

• Ask Bea — she is on every page of your dashboard. Ask how something works or where to find it.
• Help Center — step-by-step guides like this one, in your sidebar.
• Admin Support — send a question to our team, at the bottom of your sidebar.
• Email — admin@butterandsagemarket.com. We usually answer within one business day.

Opening a Ticket

1. Open Admin Support at the bottom of your sidebar.
2. Fill in the form with your question. Say what you were trying to do and what happened, and add the order number if it is about an order.
3. Send it.

Bea can open a ticket for you too, right from the chat, when she can’t answer something.

When We Reply

You’ll see it in three places at once: a badge on Bea, a number on Admin Support in your sidebar, and your notification bell. They clear when you open Admin Support.

Something Not Working?

Try these first. They fix more than you would think:

1. Hard-refresh the page: Ctrl+Shift+R on Windows, Cmd+Shift+R on a Mac.
2. Try a different browser.
3. Clear your browser cache and cookies.

Still stuck? Open a ticket and tell us what you were trying to do. We’ll look into it right away.

Password or Login

Change your password or login email in My Account. Forgotten it? Use the reset link on the login page, and check your spam folder if the email doesn’t arrive in a few minutes.